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Guest Policy

Cancellation & Refund Policy

Last updated: 23 July 2026

We understand plans change. Below is a clear summary of our cancellation terms across all booking types. For assistance, our reservations team is available 24 hours a day.

At a Glance

Cancellation Terms by Rate Type

Standard Flexible Rate

CancellationFree cancellation up to 48 hours before arrival
ModificationFree modification up to 48 hours before arrival
No-showFull first night charged
RefundFull refund to original payment method within 7 business days

Semi-Flexible Rate

CancellationFree cancellation up to 7 days before arrival
ModificationPermitted up to 7 days before arrival
No-showFull reservation amount charged
Refund50% refund if cancelled 3–7 days before arrival

Non-Refundable Rate

CancellationNo cancellation permitted after booking
ModificationDate changes subject to availability and full fare difference
No-showFull reservation amount charged
RefundNo refund issued under any circumstance

MICE / Group Bookings

CancellationAs per signed Group Contract
ModificationPer contract terms — typically 30 days notice required
No-showAs per signed contract
RefundPer contract attrition clause

How to Cancel or Modify a Reservation

Cancellations and modifications can be made through any of the following channels:

Cancellation time is calculated based on Indian Standard Time (IST, UTC+5:30) and the local time at the property. Please retain your cancellation reference number for all correspondence.

Refund Timeline

Approved refunds are processed within the following timelines:

  • Credit/Debit card: 5–7 business days
  • UPI / Net Banking: 3–5 business days
  • Bank transfer: 7–10 business days
  • Corporate invoice credit: Applied to next billing cycle

Processing times may vary depending on your bank. V Hotel India is not responsible for delays caused by financial institutions.

Corporate Account Holders

Guests booking under a V Hotel India Corporate Account Agreement are governed by the cancellation terms specified in their individual corporate contract. Standard policy terms may be modified under such agreements. Please refer to your account manager or contact reservationshoba@gmail.com.

Force Majeure

In the event of cancellation due to circumstances beyond your control (natural disasters, government travel restrictions, medical emergencies with documentation), V Hotel India will offer a date change or credit note valid for 12 months. Refund eligibility under force majeure is assessed on a case-by-case basis.

Early Departure

Guests who check out before their scheduled departure date may be charged for the remaining nights of their reservation, depending on the rate type booked. Early departure fees will be communicated at check-in.

Contact Our Reservations Team

Need to cancel or have a question about your booking? Our team is available 24/7.

Call ReservationsContact Us