V Hotel India ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a reservation at one of our properties. Please read this policy carefully.
1. Information We Collect
Personal Information You Provide
When you make a reservation, complete a contact form, or request a proposal, we may collect:
- Full name and title
- Email address and phone number
- Company name and designation
- Billing and postal address
- Payment information (processed securely via PCI-compliant gateways)
- Event requirements and guest preferences
- Government-issued ID details (as required by Indian law for hotel check-in)
Information Collected Automatically
- IP address and browser type
- Pages visited and time on site
- Referring URLs
- Device information
- Cookie identifiers (see Cookies section)
2. How We Use Your Information
We use the information we collect to:
- Process and confirm reservations and event bookings
- Communicate booking confirmations, invoices, and updates
- Respond to inquiries and provide customer support
- Send promotional offers and the V Hotel Journal newsletter (only with your consent)
- Improve our website, services, and guest experience
- Comply with legal obligations under Indian law (The Registration Act, Foreigners Act)
- Prevent fraud and ensure security
3. Data Sharing
We do not sell your personal data. We may share your information with:
- Service providers: Payment processors, email platforms, and analytics vendors who process data on our behalf under strict data processing agreements
- Property management systems: Our hotel operations software to manage your stay
- Legal authorities: When required by law, court order, or regulatory authority in India
- Business transfers: In the event of a merger, acquisition, or sale of assets
4. Cookies
We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Our website uses:
- Essential cookies: Required for the website to function
- Analytics cookies: Google Analytics to understand how visitors use our site
- Preference cookies: To remember your theme preference (light/dark mode)
- Marketing cookies: Only with your explicit consent
You may withdraw consent at any time by contacting us or adjusting your browser settings. Disabling cookies may affect certain features.
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Guest records are typically retained for 7 years in compliance with Indian tax and hotel regulations. Marketing consent records are retained until you withdraw consent.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw marketing consent at any time
- Lodge a complaint with a data protection authority
To exercise these rights, please contact us at reservationshoba@gmail.com.
7. Security
We implement industry-standard security measures including SSL/TLS encryption, PCI-compliant payment processing, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.
8. International Transfers
Your data may be processed by service providers outside India. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
9. Children
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us immediately.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
- V Hotel India — Data Privacy Officer
- Email: reservationshoba@gmail.com
- Address: Mahipalpur Extension, NH-8, New Delhi 110037, India
- Phone: +91 11 4567 8900
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes your acceptance of the updated policy.
